Privacy Policy

Privacy Policy
Last updated: 3rd  June 2025

Liberty Hub Pty Ltd (ABN 90 138 689 255), trading as Meg Maskell Fine Jewellery, is committed to protecting your privacy. This policy explains how we collect, use, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What We Collect
We may collect your name, email, phone number, billing and shipping address, purchase and repair history, payment information (processed securely via Shopify, PayPal, Afterpay or Klarna), customer service and enquiry records, website and browsing data such as IP address, cookies and device type, public social media information such as Instagram handles or comments, and CCTV footage from our physical showroom.

2. How We Collect It
We collect personal information when you shop online or in-store, contact us via email, phone or social media, engage with us through promotions, or use our website where cookies and analytics tools operate in the background.

3. How We Use Your Information
We use your information to process orders and returns, provide customer service, manage shipping and order updates, prevent fraud, comply with legal obligations, and deliver marketing content with your consent. We also use data to improve our website and customer experience.

4. Marketing
With your permission, we may send you marketing updates via email or SMS. You can opt out at any time by clicking 'unsubscribe' in emails or contacting info@megmaskell.com.au. We may still send service-related communications, such as order updates.

5. Job Applicants and Employees
If you apply for a job with us, we collect information such as your resume, contact details, and employment history. We may also collect information from referees or recruiters. If you are employed by us, we will also collect your tax file number and superannuation details. This information is used strictly for recruitment and employment-related purposes and is handled in accordance with this Privacy Policy.

6. CCTV Use
Our Hornsby showroom uses CCTV for the safety of our clients, staff, and premises. Footage may be securely stored and accessed only if needed for safety or legal reasons.

7. Sharing Your Information
We do not sell or rent your personal data. We may share it with trusted providers including Shopify (our website host), payment processors, delivery companies, IT and marketing partners, or regulators when legally required. Some of these providers may be located overseas, including in the USA, Canada, or Europe. We take steps to ensure they handle your data securely and in line with Australian privacy laws.

8. Storage and Security
We store your data securely on servers in Australia and overseas. Access is restricted to authorised staff. When information is no longer required, it is securely deleted or de-identified. We maintain a Data Breach Response Plan and will notify you and the Office of the Australian Information Commissioner (OAIC) if a notifiable breach occurs.

9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, improve site functionality, and support our marketing efforts.

Cookies are small data files stored on your device when you visit a website. They help websites remember your actions and preferences over time.

We use the following types of cookies:

Strictly Necessary Cookies – Essential for basic site features such as shopping cart and secure checkout.

Performance and Analytics Cookies – Help us understand how users interact with the site, allowing us to improve functionality and performance. This includes cookies from services like Google Analytics.

Functional Cookies – Enable the site to remember your preferences (e.g. region, language).

Marketing and Retargeting Cookies – Allow us and our partners (e.g. Meta, Google Ads) to deliver relevant ads across the web based on your browsing behaviour.

These cookies may be placed by us or by third-party services integrated with our website, such as Shopify, Meta (Facebook/Instagram), Google Analytics, or email marketing platforms.

You can manage or disable cookies by adjusting your browser settings. However, this may impact your experience or limit certain features of the website.

For more information on managing cookies, visit www.allaboutcookies.org.

10. Access and Correction
You may request access to or correction of your personal information by contacting us. We may need to verify your identity and will respond within a reasonable timeframe. If we are unable to fulfil your request, we will explain why in writing.

11. Third-Party Links
Our website may include links to other websites. We are not responsible for their content or privacy practices. Please review their privacy policies before submitting any personal information.

12. Do Not Track
Our website does not respond to Do Not Track signals from browsers.

13. Changes to This Policy
We may update this policy periodically. The most recent version will always be available on our website.

Contact Us
Meg Maskell Fine Jewellery
Liberty Hub Pty Ltd
14 Coronation Street, Hornsby NSW 2077
info@megmaskell.com.au
(02) 9477 4631
www.megmaskell.com.au

You may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.