FAQS

How are our pieces made?

Meg Maskell designs and handmakes all of her pieces on the NSW Central Coast using Precious & Semi-Precious Stones set in 9 & 18ct White, Yellow & Rose Gold.
No two Meg Maskell pieces are exactly the same. 

Are your diamonds conflict-free and ethically sourced?
We have a zero-tolerance policy toward conflict diamonds.

We purchase all of our diamonds through respected local suppliers who track their diamonds from mine to market. We strive to continually support and promote any process that works to uphold legitimacy in the diamond trade.

Is my order customised?
Unless your order is in-stock and ready to ship, most of our orders have the ability to be customised. Which means you can select your choice of Precious metal and stone to create a piece that is uniquely yours. 

Do you ship internationally?
Yes, we ship internationally! 
USA is a flat rate of $25.00 AUD

For any other countries please email you address to meg@megmaskell.com.au for a quote.

How do I track my order?
When your order is handmade and shipped, we will send you an email with your personal tracking number as well as a link to the AustPost Tracking Page. To track your package. In the event that you are unable to track your package, please contact us at meg@megmaskell.com.au and we will get back to you right away.

What payment methods do you accept?
We accept Visa, Mastercard and American Express for local and international orders.

We also accept bank transfers

Our details are:

Meg Maskell Fine Jewellery

BSB: 062735

Acc no: 10240956 


How do I contact you?
Please drop us an email at meg@megmaskell.com.au and we will get back to you right away. If its an urgent matter, give us a call on 0423 740 141